Lê, S., Nguyễn, T. M. N., Nguyễn, N. and Nguyễn, D. (2023) “Application of robotic process automation (RPA) technology in enhanced customer relationship management performance”, Science & Technology Development Journal: Economics- Law & Management, 7(2), pp. 4450-4459. doi: https://doi.org/10.32508/stdjelm.v7i2.1190.