1.
Huynh L, Đoàn A. An integrated approach of Kano’s model and importance performance analysis for improving outpatient healthcare services quality – a study of 175 Military hospital. VNUHCM Journal of Economics - Law and Management [Internet]. 20May2022 [cited 3Jul.2025];5(SI1):11-3. Available from: http://stdjelm.scienceandtechnology.com.vn/index.php/stdjelm/article/view/876