Ngo H, Bang N, Nguyen P. Examination of the antecedents and outcomes of Customer Incivility: A case study in Ho Chi Minh City. VNUHCM Journal of Economics - Law and Management [Internet]. 3Feb.2022 [cited 21Sep.2025];6(1):2234-46. Available from: http://stdjelm.scienceandtechnology.com.vn/index.php/stdjelm/article/view/902