Science & Technology Development Journal - Economics - Law and Management http://stdjelm.scienceandtechnology.com.vn/index.php/stdjelm <p><span id="result_box" class="" lang="en"><span title="Tạp chí Phát triển Khoa học và Công nghệ (PTKH&amp;CN) của Đại học Quốc gia thành phố Hồ Chí Minh (ĐHQG-HCM) được thành lập từ năm 1997, ra số đầu tiên vào tháng 1 năm 1998. Từ năm 2006 Tạp chí đã"><strong>Science and Technology Development Journal</strong> (STDJ), Vietnam National University - Ho Chi Minh City (VNU-HCM) was established in 1997. And the first issue was published in January 1998 with </span><span title="đăng ký mã số chuẩn quốc tế ISSN 1859-0128.">ISSN 1859-0128. </span><span title="Từ đó cho đến nay, Tạp chí PTKH&amp;CN đã trở thành diễn đàn khoa học quan trọng nhất của đội ngũ cán bộ nghiên cứu, giảng viên, nghiên cứu sinh của ĐHQG-HCM và cũng là diễn đàn khoa học công nghệ đáng tin cậy của">Since then, STDJ has become the most important scientific forum of scientists from VNU-HCM as well as</span><span title="nhiều nhà nghiên cứu, giảng viên các trường đại học khác tại Việt Nam."> other universities. </span><span title="Tạp chí đã trải qua 20 năm phát triển và đã trở thành nhịp cầu giao lưu khoa học, cũng như làm phong phú tài liệu tham khảo cho đội ngũ giảng viên, nghiên cứu sinh, sinh viên ĐHQG-HCM nói riêng và các Trường đại">The magazine has undergone 20 years of development and has become a bridge for scientific exchanges, as well as enriching reference materials for the faculty, doctoral students, students of VNU-HCM in particular and other universities, institutes... </span></span></p> <p><span id="result_box" class="" lang="en"><span title="học phía Nam nói chung. "><br></span><span title="Tính đến hết năm 2016 Tạp chí đã xuất bản được 276 số với 2714 bài nghiên cứu của các nhà khoa học, cán bộ trong và ngoài ĐHQG-HCM trong 5 lĩnh vực nghiên cứu: Kỹ thuật và Công nghệ, Khoa học Tự nhiên,">By the end of 2016, the journal has published 276 issues with 2714 research articles in five areas of research: Engineering and Technology, Natural Sciences, </span><span title="Khoa học Xã hội và Nhân văn, Kinh tế luật và Khoa học Quản lý, Khoa học Trái đất và Môi trường tương ứng với 5 chuyên san chuyên ngành của Tạp chí.">Social Sciences and Humanities, Economics of Law and Management Sciences, Earth Sciences and Environment corresponding to 5 specialized journals of the Journal. </span></span></p> <p><span id="result_box" class="" lang="en"><span title="Tạp chí đã được phát hành tại các thư viện của các đơn vị thành viên của ĐHQG-HCM, các Sở Khoa học Công nghệ của các tỉnh thành trên cả nước và được Hội đồng học hàm Giáo sư Nhà nước đánh giá cao.">The magazine has been widely indexed in the various libraries at Vietnam. </span></span></p> Viet Nam National University Ho Chi Minh City en-US Science & Technology Development Journal - Economics - Law and Management 2588-1051 <p>Copyright The Author(s) 2018. This article is published with open access by Vietnam National University, Ho Chi Minh city, Vietnam. This article is distributed under the terms of the&nbsp;<a href="https://creativecommons.org/licenses/by/4.0/" target="_blank" rel="noopener">Creative Commons Attribution License (CC-BY 4.0)</a> which permits any use, distribution, and reproduction in any medium, provided the original author(s) and the source are credited.&nbsp;</p> Factors affecting customers' satisfaction on service quality – the case of Duong Vy service trading limited company http://stdjelm.scienceandtechnology.com.vn/index.php/stdjelm/article/view/649 <p>This study analyzes the factors affecting customer satisfaction about the service quality of businesses operating in the field of logistics, using the case study conducted at Duong Vy company. From the SERVQUAL model of Parasuraman, this study develops a model to measure the satisfaction of logistics service quality which consists of five factors, including (1) reliability, (2) responsiveness, (3) assurance, (4) empathy, and (5) tangibles. The study used quantitative methods (linear regression) to analyze data sets collected from 256 customers of Duong Vy to test the research hypotheses. The results show that responsiveness, assurances, and empathy have a positive impact on customer satisfaction. This comes from the characteristics of logistics industries that require assurance and accurate responsiveness. Therefore, the study offers some solutions for Duong Vy as well as the logistics industry to improve the quality of logistics services, such as (1) invest to improve the assessment of tangible value and customer trust; and (2) promote assurance, responsiveness, and empathy to increase customer satisfaction and enhance business efficiency.</p> Nguyen Anh Tuan Nguyen Thi Vien Ly ##submission.copyrightStatement## http://creativecommons.org/licenses/by/4.0 2020-07-07 2020-07-07 4 3 First First 10.32508/stdjelm.v4i3.649 title description none g Life’s quality of immigrant workers in Ho Chi Minh City http://stdjelm.scienceandtechnology.com.vn/index.php/stdjelm/article/view/635 <p>Migration is an indispensable trend in Ho Chi Minh City (HCMC), and immigrant workers have become an important resource contributing to economic growth. This study aims to clarify the quality of life of immigrant workers and offer a scientific basis for policies that promote the positive contributions of immigrant workers. A linear structural equation model is used to analyze data of 394 observations, including 253 migrant workers and 141 local workers. Quality of life is first assessed by whether immigrant workers can meet or satisfy a variety of their needs. Then the relationship between the needs and outcomes such as income, education, and effort-to-stay is analyzed using a mediator named assimilation. Finally, a comparison between groups such as migrant and local workers, migrants living in HCMC under and over ten years is conducted. The results indicated that employment, settlement, and social support have a direct impact on their assimilation and the strongest indirect impact on effort-to-stay, income, and education. Besides, effort-to-stay and income have a mutual impact. The results also proved that there are differences between migrant workers and local workers but no difference between under 10-year migrants and over 10-year migrants.</p> Nguyen Hong Nga Nguyen Thi Thu Trang ##submission.copyrightStatement## http://creativecommons.org/licenses/by/4.0 2020-07-04 2020-07-04 4 3 786 799 10.32508/stdjelm.v4i3.635 title description none g Factors affecting consumer loyalty at retail stores in Ho Chi Minh City http://stdjelm.scienceandtechnology.com.vn/index.php/stdjelm/article/view/655 <p>The paper aims to analyze and quantify the factors affecting consumer loyalty to retail stores in Ho Chi Minh City (HCMC) in the lens of the Theory of Reason Action (TRA). The paper uses a combination of qualitative and quantitative research methods. The former was conducted through focus group discussions with 15 consumers using services at retail stores in HCMC while the latter was conducted by a direct survey on 465 customers using the service of retail stores in HCMC. The results show that (i) preferential treatment from retail stores, (ii) consumer commitment, (iii) consumer gratitude, and (iv) perceived service quality affect consumer loyalty. The research has limitations such as (i) consumer loyalty is influenced by many other factors. Therefore, it is necessary to include additional determinants in future research (ii) the research is only conducted in HCMC, and (iii) the sample size is relatively small with only 465 consumers.</p> Vo Duy Minh ##submission.copyrightStatement## http://creativecommons.org/licenses/by/4.0 2020-07-27 2020-07-27 4 3 First First 10.32508/stdjelm.v4i3.655 title description none g The relation between academics’ research motivation and research productivity http://stdjelm.scienceandtechnology.com.vn/index.php/stdjelm/article/view/652 <p>In recent years, higher education institutions in Vietnam expect their academics to have more publications in prestigious journals to improve their ranking. Research motivation, both in the forms of intrinsic and extrinsic rewards, is viewed as an important factor driving academics to strive to do research. Examining the relation between academics’ research motivation and research productivity which is measured by the number of publications on international and local journals can offer an understanding of the impact of research motivation on research productivity. This relation is examined by a quantitative analysis of data obtained from a survey of 96 academics at the University of Economics and Law. The results show that intrinsic motivation exerts a stronger influence on the academics’ research productivity than extrinsic motivation. Another finding is that the academics with a doctoral degree are more productive in research than those with a master’s degree. Therefore, it is necessary to enhance both intrinsic motivation and sustain extrinsic motivation to promote the academics’ research productivity. As qualifications play an important role in enhancing the number of publications, providing academics with favorable conditions and encouraging them to achieve higher degrees is expected to boost their research productivity.</p> Nguyen Vu Phuong Nguyen Anh Tuan Hoang Ngoc Hieu Hoang Thi Que Huong Tran Thi Kim Dao ##submission.copyrightStatement## http://creativecommons.org/licenses/by/4.0 2020-07-27 2020-07-27 4 3 First First 10.32508/stdjelm.v4i3.652 title description none g Efficiency and productivity of Vietnamese pangasius processing and exporting firms http://stdjelm.scienceandtechnology.com.vn/index.php/stdjelm/article/view/672 <p class="NidungTmtt-Abstract" style="margin-left: 0cm; text-indent: 24.4pt;"><span style="font-size: 11.0pt; line-height: 115%; font-family: 'Times New Roman',serif;">This study aims to measure the efficiency and productivity of Vietnamese pangasius processing and exporting firms, using variables of assets and liabilities in 2009-2014. The results show that the average resource use efficiency of the firms in this period is about 67.7% with a constant returns-to-scale, 79.4% with a variable returns-to-scale, and a scale efficiency (SE) of 85.5%. Firms need to increase their efficiency by 14.5% to achieve the optimal SE. More than half of the firms have efficiency lower than the industry average, suggesting that they were wasting their asset and liability resources, especially the long-term debt. The improvement of technical efficiency and technological advancement on average help increase total factor productivity by 14.1%. About 40% of firms experienced a decline in average productivity and 60% experienced an increase. This research, therefore, recommends firms to use there resources economically or efficiently, especially the long-term debt. In addition, firms also need to improve their technology to boost productivity, thereby enhancing their competitiveness.</span></p> Nguyen Ngoc Duy ##submission.copyrightStatement## http://creativecommons.org/licenses/by/4.0 2020-08-01 2020-08-01 4 3 First First 10.32508/stdjelm.v4i3.672 title description none g The legal aspect of security over future receivables in Japan and suggestions for Vietnam http://stdjelm.scienceandtechnology.com.vn/index.php/stdjelm/article/view/633 <p>Enabling the use of future receivables as collateral to access to credit is highly economically meaningful, as its development is for one thing to assist businesses and individuals to access the capital easily with movable assets to be accrued in the future, and for another thing to encourage lending by reducing the financial vulnerability of lenders. In Vietnam, the recognition of future objects as a form of property eligible to be used as collateral since the 2005 Civil Code has had positive impacts on business financing. However, the term “future objects” does not explicitly cover all types of assets to be formed in the future such as future property rights not categorized as eligible collaterals. This shortcoming later has been revised and supplemented under Decree 163/2006/ND-CP, amended by Decree 11/2012/ ND-CP (Collectively Decree 163) which permits the creation of security over both existing and future receivables. The 2005 Civil Code has been replaced by the 2015 Civil Code, and it is necessary to revise or replace Decree 163 to reflect the changes in the Civil Code and the new practice. Vietnamese Government has been collecting comments for a draft decree on security measures to replace Decree 163, and this article aims to analyze the legal schemes in the former and current Civil Code regarding the use of future receivables as security for performance obligations, and compare with Japanese laws on securitization of future receivables in Japan. The author will try to provide suggestions drawing from Japanese lawmaking for reforming Vietnamese statutory.</p> Lien Dang Phuoc Hai ##submission.copyrightStatement## http://creativecommons.org/licenses/by/4.0 2020-07-01 2020-07-01 4 3 First First 10.32508/stdjelm.v4i3.633 title description none g Book building and its application in offering shares of equitized State-owned enterprises in Viet Nam http://stdjelm.scienceandtechnology.com.vn/index.php/stdjelm/article/view/634 <p>Equitization and divestment continue to be one of the crucial pillars of the economic development strategy over the period 2020-2030. The Vietnamese Government has been completing the legal framework to speed up the process of privatization and divestment over the past 3 years. One of the highlights is the regulation on the application of Book Building (BB) Method to offer state shares in 2018. BB, an effective mechanism to determine the price on the primary market, is encouraged to apply on most markets. However, according to Hanoi Stock Exchange, for four months since Circular 21/2019/BTC-TT was released, 17 announcements of IPOs or divesture of state capital were whole lot sale auction or competitive offering. This implies the popularity of fixed price and discriminatory auction in Vietnam. Moreover, applying BB in Vietnam requires certain adjustments to theories. This paper presents the advantages and disadvantages of BB over fixed price and auction, reviews BB experiences of some economies, and make recommendations on the application of BB in offering state shares in Vietnam. Given that BB is expected to create a transparent and effective pricing mechanism and enhance the success of state share offering, this study indicates some points that need clarifying or adjusting to the current regulation, including (i) initial price and price range; (ii) time for disclosing information and opening order books; (iii) objectives of BB; (iv) cancel the results of BB; (v) selection of underwriters.</p> Tran Thanh Thu Dao Hong Nhung ##submission.copyrightStatement## http://creativecommons.org/licenses/by/4.0 2020-07-07 2020-07-07 4 3 777 785 10.32508/stdjelm.v4i3.634 title description none g Student holistic development through short-term student mobility activities http://stdjelm.scienceandtechnology.com.vn/index.php/stdjelm/article/view/673 <p>Many studies have proven the positive impacts of student mobility on learner development. In general, student mobility may take place in two main forms: (1) learning abroad for a degree; (2) short-term mobility with a duration from some days to some weeks under different activities such as credit transfer, faculty-led study tour, and internship. In reality, the number of short-term mobility programs has dramatically increased globally to meet the needs of those who cannot afford overseas degree programs for financial, medical, family reasons, or the like. While learning abroad for degrees is relatively suitable to some specific learners, the above-mentioned mobility activities are generally easier for schools to organize, more accessible to learners as well as contribute significantly to student holistic development. Students of the University of Economics and Law, especially those in high-quality programs, are expected and encouraged to participate in different kinds of short-term student mobility programs. This paper focuses on presenting the impacts of short-term student mobility on student holistic development, illustrating the best practices from the University of Economics and Law and suggests some implications to foster short-term mobility in higher education institutions.</p> Thuy Bich LE ##submission.copyrightStatement## http://creativecommons.org/licenses/by/4.0 2020-07-29 2020-07-29 4 3 First First 10.32508/stdjelm.v4i3.673 title description none g