[1]
Thi Kim Quyen, N. and Bao Tuan, H. 2019. Classification of service quality attributes using Kano’s model: the case at the outpatient department of Trung Vuong hospital. Science & Technology Development Journal: Economics- Law & Management. 3, SI (Dec. 2019), SI54-SI64. DOI:https://doi.org/https://doi.org/10.32508/stdjelm.v3iSI.611.