Tuan, N. and Ly, N. 2020. Factors affecting customers’ satisfaction on service quality – the case of Duong Vy service trading limited company. Science & Technology Development Journal: Economics- Law & Management. 4, 3 (Sep. 2020), 881-896. DOI:https://doi.org/https://doi.org/10.32508/stdjelm.v4i3.649.