Lê, Thiền, Hồ Nguyễn, Thanh Ho, Tuyền Huỳnh, and Cẩm Tú Mai. “The Method for a Deeper Understanding of User Experience Using Customer Rating Analytics: A Study in Tourism Sector”. VNUHCM Journal of Economics, Law and Management 6, no. 4 (January 31, 2023): 3932-3942. Accessed June 3, 2025. https://stdjelm.scienceandtechnology.com.vn/index.php/stdjelm/article/view/1095.