Thi Kim Quyen N, Bao Tuan H. Classification of service quality attributes using Kano’s model: the case at the outpatient department of Trung Vuong hospital. Science & Technology Development Journal: Economics- Law & Management [Internet]. 31Dec.2019 [cited 22Nov.2024];3(SI):SI54-SI64. Available from: https://stdjelm.scienceandtechnology.com.vn/index.php/stdjelm/article/view/611