Lean application for the pharmacy in medication administration to out-patients with health insurance at Hoan My Saigon Hospital

Abstract

Lean is widely applied in manufacturing and service sectors. Lean's contribution to the healthcare sector is significant study in reducing medical costs and increasing customer satisfaction. Excessive overcrowding and overloading in some units such as: emergency unit, endoscopy unit, imaging unit, inpatient ward, pharmacy, etc. are major problems. Of which, pharmacy is the unit where the outpatients to receive the medicine, for payment progressing and receive medication order from other units. It is a bad experience and being uncomfortable to the patient to spend more time to receive the medication after a long way of many evaluations. Moreover than that, crosscontamination may cause from different patients once many patients are gathering at one place. Therefore, overcoming and overcrowding at the Pharmacy should be a prioritied solving. The topic “Lean application for the Pharmcy in Medication Administration to outpatients who have Health Insurance at Hoan My SaiGon Hospital” will improve on waiting time and provide an efficient healthcare service to the patients. This article demonstrates on DMAIC progressing and how to improve on waiting time for the outpatient who has Health Inurance at the Pharmacy of Hoan My Sai Gon General Hospital. The article will be included minitab software to analyze data and tools in Lean Six Sigma in the DMAIC progressing (Define, Measure, Analyze, Improve, Control).