Factors affecting satisfaction of students studied at School of Industrial Management, Ho Chi Minh City University of Technology – VNU-HCM

Abstract

This research aims at findings factors affecting satisfaction of students studied at School of Industrial Management, HCMC University of Technology. The research applies HEDPERF model and experts’ opinions in adding more measurement scales to adapt with FIBAA criteria, then suggesting suitable research models and measurement scales including 6 independent factors with 48 items. Quantitative method have been used in analysis. There are 245 qualified respondents from survey of SIM Alumnus and Senior students. Data has been analyzed by applying reliable analysis, EFA; then multi variables regression model has been done to test the suitable of model and levels of impact of independent factors on satisfaction level of learners. The results have showed that there are two factors being divided into four factors, they are academic curiculum management and student supports; besides, from testing the impact of 8 factors on dependent variable by multivariable regression analysis, there are four factors having statistically significant impact satisfaction levels of learners including Faculty forces; Program and its curriculum (with 2 sub factors), and Supporting activities for internship. Besides, there is a different at 5% of significant between groups of students by intakes enrolment from ANOVA analysis.